For those who have previously used Citrix’s Online Problem Reporting and Tracking (OPRT) tools or web self service to open a customer service case, you’ll experience an improved support portal with new features that have not been offered until now. Based upon your company’s My Citrix attributes, you will have the ability to create, view, update, and manage service requests, as well as view your support agreements and associated entitlements. eService has replaced the Online Problem Reporting and Tracking (OPRT) features previously on My Citrix.

After logging into My Citrix, you will navigate to the Toolbox and select “My Support”. This will direct you to the eService Self Service Homepage. This view provides links with associated descriptions in a user friendly web-based format. These links will include Service Requests, Agreements and Returns / Exchange Orders. You can find more details as you navigate through each link.

North America customers with non-technical issues can create new Customer Service cases or modify existing Customer Service cases online. View a complete list of all Services provided by Customer Service.

Not a North America customer? View the Customer Service international contact information.